Here’s a list of NN/g’s most useful articles and videos about working with UX stakeholders. Within each section, the resources are in recommended reading order.
UX Stakeholders: Overview
A stakeholder is anyone who has interest in your project or with whom you need to work with in some way to complete the project.
Your CEO, the marketing director, the account manager, or even your manager could all be stakeholders. Stakeholders can be internal to the organization or external to it. If you’re not sure who your stakeholders are, start by asking yourself who is interested in your project and who has power, influence, or control over it.
If you’re new to considering how to include stakeholders in your UX work, start here:
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Number |
Link |
Format |
Description |
|
1 |
Article |
How to identify your key stakeholders and how they impact your work |
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|
2 |
Article |
How to engage your stakeholder with your work and the benefits that come with it |
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|
3 |
Article |
Interviewing stakeholders provides helpful information about their context and increases their support |
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4 |
Video |
Involving Stakeholders in UX Research
|
Number |
Link |
Format |
Description |
|
1 |
Article |
How to get all design-team members to observe usability testing to increase buy-in and empathy |
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|
2 |
Video |
An 8-step process for facilitating collaboration between UX professionals and their stakeholders |
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|
3 |
Article |
How to convince stakeholders to participate in design and research projects |
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|
4 |
Tips for Motivating Stakeholders to Participate in User Research |
Video |
Workshops Involving Stakeholders
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Number |
Link |
Format |
Description |
|
1 |
Article |
How to make group sketching more productive and effective with stakeholders |
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|
2 |
Video |
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3 |
Video |
How to maximize the positive contribution of a variety of stakeholders in workshops while minimizing any disruptive or negative impact |
Communicating and Presenting to Stakeholders
|
Number |
Link |
Format |
Description |
|
1 |
Video |
How to translate UX work into a business impact that stakeholders will understand |
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|
2 |
Video |
Set the stage and provide context with stakeholders before presenting the work |
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|
3 |
Video |
Sharing low fidelity user-interface prototypes with stakeholders is a great way to transfer knowledge and get buy-in early |
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4 |
Article |
Using well-crafted UX stories to help internal audiences empathize with users and buy into your design goals |
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|
5 |
1-hr Talk |
How to build empathy and communicate value to stakeholders |
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|
6 |
Seeing Is Believing: Using Video Evidence When Presenting Research to Stakeholders |
Video |
Use video evidence to build empathy and decrease skepticism with stakeholders |
|
7 |
UX Risk Statements to Influence Stakeholders
|
Video |
How to structure and use UX risk statements to negotiate and advocate to stakeholders |
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8 |
Video |
How to address unreasonable requests by focusing on outcome goals and return on investment of proper UX effort |
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|
9 |
Video |
How to effectively make a case for UX by Understanding your audience, speaking its language, and calculating potential savings wherever possible |
