Influencing stakeholders and colleagues is an essential skill for any aspiring UX leader. Whether you’re asking for a small favor or building executive-level coalitions, your success depends upon your ability to clearly communicate and strategically persuade.
UX professionals who must influence cross-functional teams, management, and executives, as well as each other
Nancy Dickenson is the founder of Dickenson, LLC., where she creates user-centered strategies and workshops for teams worldwide. Prior to that, she managed, led, and built teams at organizations like ABCNews, Scient, and eBay. She also serves as Executive in Residence for Bentley University’s Human Factor and Information Design Graduate Program.
I think this is the perfect class for teams to understand how to talk to each other. Was great insights.
The instructor uses a lot of real-life examples which gives more depth and understanding of the concepts discussed.
This course greatly improves the understanding and capability to be effective when communicating. I can't wait to try this out.
Really enjoyed today. Especially the influencing in context part which I hope to use on a regular basis going forward.
Successful Stakeholder Relationships
Get buy-in, manage expectations, and build trust
management
60 minutes before your course begins, your link will be available when you log into your NN/g profile.
Virtual courses are live events that extend throughout the day and include many periods of interactive exercises. The learning experience cannot be replicated by simply watching recordings after the event. We will not be making course recordings, and making your own recordings is not permitted.
You'll join a Slack community for both course-related discussion and networking with fellow participants. You'll also be able to use the Slack workspace before, during, and after the event to maintain your connections. You'll be invited to join the Slack community the week before the event starts.
You'll be streaming video and audio to your computer, and also speaking with other participants. Make sure you have:
White it's possible to attend our virtual courses without your own webcam or microphone, you will not be able to fully participate in learning activities. Many of our courses use hands-on practice as the primary way of learning design and research techniques. You'll learn more during these activities if you can fully participate, and your collaboration partners can see and hear you. We also recommend using headphones.
All courses use Zoom and Hightail, a file-sharing service. Some courses require the use of Google Drive apps or Miro. All tools are free to use and do not require you to create an account, but you should ensure your device permissions allow you to access these tools.
You will need a stable internet connection with a minimum of 3 Mbps (up and down) in order o participate in NN/g virtual courses. Ideally, a faster connection speed of 25 Mbps download and 5Mbps upload is recommended to ensure HD video and audio quality. If you are using a WIFI network, disconnect all other devices from that network to improve the streaming quality. Check your internet connection speed.
We do not recommend attending our classes from a small-screen device. Although you will be able to connect to the meeting, it will be difficult to see the detailed examples shared during class. It will also be extremely difficult to participate in collaborative exercises which require typing and interactive documents.
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