To thrive in this field, UX practitioners must cultivate leadership abilities that empower them to drive meaningful change. 

Learn to elevate your influence and foster the effective collaboration teams must have to create impactful, customer-centric solutions. You’ll leave this course with practical tools and strategies for leading and empowering others.

Who Should Attend

  • Anyone seeking to expand their communication, collaboration, and team-coordination skills
  • People managing or leading teams

What You’ll Learn

Develop the UX coaching mindset

  • Understand the role of a UX coach within their product team
  • Empowerment vs. management 
  • Grow in self-awareness, empathy, and positivity 
  • Fixed vs. growth mindsets 

Gain the communication skills for building a cohesive UX team

  • The importance of active listening
  • Practice inquiry-based leadership with effective question-asking and feedback models
  • Empathetic leadership and recognizing bias 
  • Differentiate between strategic and tactical outcomes

Master conflict resolution techniques

  • Identify and address conflicts
  • Collaborative problem-solving
  • Individual team-member communication preferences
  • Identify and resolve common team toxins 
  • Create a healthy work environment where everyone can thrive

Craft language to impress stakeholders

  • Convey UX concepts to diverse stakeholders
  • Inclusive communication
  • Framing and adaptive communication

Taught by an Industry Expert

Earn UX Certification

Take 5 live courses, pass 5 online exams

UX Certification is an exam-based credential that reinforces learning and boosts credibility.

UX Certification Benefits

Why Live Online Courses

What People Say About This Course

  • I would highly encourage anyone in the UX community that is trying to guide or lead teams in UX to take this course. Adel is phenomenal and I feel that the tools that she taught us during these 2 days will prove invaluable. I already have a conversation in mind where I plan to leverage the COIN model. I cannot thank her enough.

    Jessica
    Tenable

  • I found this course to be very inspiring. Lots of the content resonated with me in my personal and career journeys, and it was great diving deeper in meaningful conversations with UX practitioners across the world.

    Katharine
    Northrop Grumman

  • For any design evangelists who would want to become better at managing conflicting work situations, managing and coaching fellow designers and stakeholders, this course would be an ideal starter.

    Nidhin
    Mashreq

  • This is a very good course for people looking to learn how to coach others. It's not just for UX designers. It is a lot about character development in general.

    Joshua
    Tenable

Frequently Asked Questions

How will I get the link to the Zoom meeting for the course?

60 minutes before your course begins, your link will be available when you log into your NN/G profile.

Can I watch a recording of the course?

Live Online courses are live events hosted on Zoom that extend throughout the day and include many periods of interactive exercises. The learning experience cannot be replicated by simply watching recordings after the event. We will not be making course recordings, and making your own recordings is not permitted.

Will I be able to network and get to know other participants?

You'll join a Slack community for both course-related discussion and networking with fellow participants. You'll also be able to use the Slack workspace before, during, and after the event to maintain your connections. You'll be invited to join the Slack community the week before the event starts.

What equipment will I need to participate in NN/G Live Online courses?

You'll be streaming video and audio to your computer, and also speaking with other participants. Make sure you have:

  • A laptop or desktop (using a tablet is not recommended)
  • A stable high-speed internet connection
  • Speakers or headphones
  • A microphone
  • A webcam
Do I really need a microphone and webcam?

While it's possible to attend our Live Online courses without your own webcam or microphone, you will not be able to fully participate in learning activities. Many of our courses use hands-on practice as the primary way of learning design and research techniques. You'll learn more during these activities if you can fully participate, and your collaboration partners can see and hear you. We also recommend using headphones.

Do I have to download any software?

All courses use Zoom and Hightail, a file-sharing service. Some courses require the use of Google Drive apps or Miro. All tools are free to use and do not require you to create an account, but you should ensure your device permissions allow you to access these tools.

  • Zoom is a video conferencing service. Our meetings follow security best practices, including passwords and waiting rooms. We recommend installing the Zoom app, which is free. If you are not able to install the Zoom software, you can also join through Chrome web browser. Test your access to Zoom.
  • Hightail will be used to share downloadable course materials (such as PDF copies of presentation slides). Test your access to Hightail. (If your network blocks you from access Hightail, during the event our conference team will be able to assist you with alternative ways to receive your course materials.
  • Google Drive apps are used for collaborative learning activities. If you are not able to use Google Docs or Sheets, you will be able to download copies of the activity materials, but may not be able to fully participate in group work. Test your access to Google Docs.
  • Miro is an online whiteboarding tool and is used for collaborative learning activities in some courses. You can download the Miro app or open a Miro link in your browser.
Will my internet connection be fast enough?

You will need a stable internet connection with a minimum of 3 Mbps (up and down) in order o participate in 
NN/g virtual courses. Ideally, a faster connection speed of 25 Mbps download and 5Mbps upload is recommended to ensure HD video and audio quality. If you are using a WIFI network, disconnect all other devices from that network to improve the streaming quality. Check your internet connection speed.

Can I join from my phone or tablet?

We do not recommend attending our classes from a small-screen device. Although you will be able to connect to the meeting, it will be difficult to see the detailed examples shared during class. It will also be extremely difficult to participate in collaborative exercises which require typing and interactive documents.