Nielsen Norman Group Interviews and Press Coverage - NN/G

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Study: Email Newsletters Too Long, Too Frequent

February 18, 2004 When the Nielsen Norman Group took its first look at email newsletters two years ago, the research firm found that users were having difficulty distinguishing between asked-for missives and spam. The result, predictably, was that many newsletters met an ignoble fate at the bottom of the recycle bin, while the marketers who sponsored them gnashed their teeth in frustration about inbox clutter.
Study: Consumers Better at IDing Newsletters From Spam

February 18, 2004 Under a deluge of spam the past two years, consumers have gotten better at identifying legitimate e-mail newsletters from unwanted pitches, while also growing less forgiving of newsletters without valued information, a new study found.
Spam is reshaping your life

February 17, 2004 Like rats learning a new pattern of a maze, humans are changing their behaviors in using e-mailed newsletters because of the unebbing tide of spam, said a Fremont-based company that studies how people use technology.
Study: E-Newsletter Readers Grow Itchy Trigger Fingers

February 17, 2004 Spam-savvy subscribers have learned to distinguish newsletters from unwanted e-mail, but they've also learned to delete such missives if they lack specific information and timeliness, a survey finds.
Gotcha! The Problems With Self-Service Checkout Systems

February 5, 2004 Self-service checkout systems have to be flawless. It only takes one bad experience to create an an ex-customer.
Gotcha! The Problems With Self-Service Checkout Systems - See more at: http://www.baselinemag.com/c/a/Projects-Enterprise-Planning/Gotcha-The-Problems-With-SelfService-Checkout-Systems/#sthash.1eNyez6

February 5, 2004 Self-service checkout systems have to be flawless. It only takes one bad experience to create an an ex-customer.
Simplicity rarely standard on the newest electronics

January 26, 2004 Not only are the latest gadgets packed with more features than ever, they're also harder than ever to figure out.
Danskere populære på nettet

December 8, 2003 (Danish) Med internettets søgemaskiner har man nu fået et redskab til at måle berømmelse. Antallet af sidehenvisninger fortæller om den enkeltes popularitet. Derfor er Katja Kean i dag verdens mest berømte danske kvinde.
Google launches battle for search dominance

November 18, 2003 If the recent introduction of Google's latest browser-free search tool is a sign of things to come, it could mean a licensing deal from Microsoft or a battle we haven't seen since the browser wars that pitted Microsoft against Netscape.
Web Redesigns for the Holidays

October 27, 2003 Online retailers are engaged in a flurry of operational and cosmetic enhancements that they hope will propel them through this holiday season - and repeat the year-end spikes of recent years - while turning new visitors into long-term customers.

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