AI can help you organize research you’ve already collected, but it can’t create research evidence about the specific, messy experience of real users.
Leverage AI to enhance creativity, efficiency, and impact in everyday design work
Rachel Krause
Director, Live Training
Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.
Prior to joining NN/g, Rachel was a UX consultant working on product teams. She has collaborated with clients across numerous industries, including manufacturing, industrial tools, ecommerce, and social media, bringing a nuanced understanding of their unique challenges and goals. She enjoys mentoring others and breaking down complex topics into actionable insights that drive meaningful change.
Rachel is based in Milwaukee, Wisconsin.
Courses taught by Rachel
Courses taught by Rachel
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AI for Design Workflows
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Designing Complex Apps for Specialized Domains
Create and evaluate applications for advanced decision making, complicated workflows, and complex domains
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DesignOps: Scaling UX Design
Define, share, and implement design operations
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Design Thinking Essentials
Unearth user pain points to drive breakthrough design concepts
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Lean UX and Agile
Strategies to stay user-centered in fast-paced Agile environments
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Product and UX: Building Partnerships for Better Outcomes
Understand UX and product roles (PM and PO) to better collaborate in product development
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Storytelling to Present UX Work
Persuade and engage while presenting research findings and design ideas
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UX Leader: Essential Skills for Any UX Practitioner
Apply practical leadership skills to your UX role, regardless of your title
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Visual Design Fundamentals
Create user interfaces using essential principles, techniques, and methods of visual design
Publications
Publications
Reports
More about Rachel
More about Rachel
Experience
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Concurrency, Inc.
User Experience Engineer -
Centare
UX/UI Designer -
Davidson Marketing Group
Graphic Designer
Education
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Bachelor of Fine Arts in Graphic Design
Cardinal Stritch University