Complex vs. Complicated

Summary: Complexity isn't a design failure—complication is. Learn the difference between perceived and operational simplicity for expert users.

by

Topics:

Complex vs. Complicated

 to watch NN/g videos

Video Author

Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.

Learn More

Subscribe to the weekly newsletter to get notified about future articles.

Videos