Articles

Rachel Krause

Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.

@rachelkrau

Articles and Videos

  • AI Can't Replace Real Research in Empathy Mapping

    AI can help you organize research you’ve already collected, but it can’t create research evidence about the specific, messy experience of real users.

  • Closing the Loop: What to Do After a Design Critique Ends

    Most designers invest in running critiques but skip the followup. That missing step is often why feedback culture breaks down.

  • Visual Design Principles in Action

    Use the 5 key visual design principles—scale, hierarchy, balance, contrast, and Gestalt principles—to objectively critique and improve designs.

  • 5 Stages of UX Career Progression

    Each UX career stage brings unique challenges and opportunities for growth. Learn how to level up your skills and advance from novice to visionary in the UX field.

  • Design Guidance: Principles, Patterns, Heuristics, and Team Charters

    Design teams rely on a combination of principles, patterns, heuristics, and charters to create consistent and usable experiences in a collaborative way.

  • Bulk Actions: 3 Design Guidelines

    When designing bulk actions, provide a Select All option, use a contextual action bar, and give users clear feedback with the option to undo actions to ensure a smooth and efficient experience.

  • Improve Your DesignOps Practice: 3 Essential Tips

    Improve early-stage DesignOps practices by increasing consistency, focusing on high-impact efforts, and achieving quick wins.

  • Accelerators Maximize Efficiency in User Interfaces

    Alternate methods for accomplishing frequent actions in user interfaces support expert users by speeding up their interactions, without hindering novice users.

  • The 5 Stages of UX-Career Progression

    Individuals at different career stages have different challenges, opportunities, and ways to level up.

  • Visual Design: Glossary

    Use this glossary to quickly clarify key terms and concepts related to visual design.