Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.
Great research means nothing if the story doesn’t land. Learn how to structure a research readout that moves stakeholders to action, not just acknowledgment.
Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.
Legacy users need additional support when updates are made. Explain what the changes are, keep patterns familiar, and give users control in order to work around common legacy user frustrations and challenges. Legacy users are skilled, but they’re not experts.
Each UX career stage brings unique challenges and opportunities for growth. Learn how to level up your skills and advance from novice to visionary in the UX field.
Design teams rely on a combination of principles, patterns, heuristics, and charters to create consistent and usable experiences in a collaborative way.
When designing bulk actions, provide a Select All option, use a contextual action bar, and give users clear feedback with the option to undo actions to ensure a smooth and efficient experience.
