Intranet Usability Guidelines
Individual License
$375
Intranet Usability Guidelines
4th Edition
- Topics:
- Intranets
Improving the usability of your intranet increases employee productivity, satisfaction, communication, and collaboration. The Intranet Usability Guidelines report volumes include 800 full-color intranet screenshots and over 300 design guidelines based on cumulative findings from usability testing of 57 intranets over 18 years with more than 285 employees at organizations worldwide.
Individual Reports
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- Vol. 1: Intranet Content Strategy, Presentation, and Governance
Effective intranet content management harmonizes employee information needs with an organization's communication goals. Get 73 design recommendations and 180 screenshots.
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- Vol. 2: Intranet Information Architecture, Navigation, and Menus
Well-designed information architecture, navigation, and menus enable employees to find information quickly and easily. Get 82 design recommendations and 150 screenshots.
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- Vol. 3: Intranet Search for Content, People, and Tools
A robust intranet search helps employees locate content and colleagues efficiently to reduce time spent navigating the digital workplace. Get 82 design recommendations and 238 screenshots.
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- Vol. 4: Intranet Branding, Visual and Interaction Design
Cohesive intranet branding, visual, and interaction design reflect the organization's identity and enhance employee engagement. Get 61 design recommendations and 230 screenshots.
Intranets Tested
The recommendations in this report series are based on user testing and field studies at 57 organizations (including one tested in two countries). Intranets tested in the most recent round of research were:
- Atrium Health, Charlotte, NC (U.S.)
- Bracknell Forest Council, London (U.K.)
- Burns & McDonnell, Kansas City, MO (U.S.)
- City of Calgary, Calgary, Alberta (Canada)
- Co-operators, Guelph, Ontario (Canada)
- DELL, Round Rock, TX (U.S.)
- DIRTT, Calgary, Alberta (Canada)
- eyeo GmbH, Cologne (Germany)
- First Solar, Perrysburg, OH (U.S.)
- General Services Administration, Washington DC (U.S.)
- KeyBank, Cleveland, OH (U.S.)
- Mayo Clinic, Rochester, MN, (U.S.)
- Northern Albert Institute of Technology, Edmonton, Alberta (Canada)
- Royal National Lifeboat Institution, Poole (U.K.)
- The Scottish Government, Edinburgh (Scotland)
Intranets tested in previous rounds of research were:
- Allen & Gerritsen, Watertown, MA (U.S.)
- Amazon.com, Seattle, WA (U.S.)
- American Airlines, Fort Worth, TX (U.S.)
- Antigenics Corp., Lexington, MA (U.S.)
- Avery Dennison, study conducted in Brea, CA, but headquarters is in Pasadena, CA (U.S.)
- Bayer CropScience, Research Triangle Park, NC (U.S.)
- British Red Cross, London (U.K.)
- Cathay Pacific, Lantau, Hong Kong (China)
- Chick-fil-A, Atlanta, GA (U.S.)
- CIT Group, Inc., Livingston, NJ (U.S.)
- Consumers' Association, London (U.K.)
- Currie & Brown, London (U.K.)
- Dispatch Printing Company, Columbus, OH (U.S.)
- Dubai Chamber of Commerce, Dubai (U.A.E.)
- Easter Seals, Inc., Chicago, IL (U.S.)
- Elsevier, Amsterdam (The Netherlands) and Philadelphia, PA (U.S.)
- Embry-Riddle Aeronautical University, Daytona Beach, FL (U.S.)
- Fortum, Espoo (Finland)
- HealthGrades, Denver, Co. (U.S.)
- Houses of Parliament, London (U.K.)
- Kaplan, New York, NY (U.S.)
- Kulicke & Soffa, Willow Grove, PA (U.S.)
- Lower Colorado River Authority (LCRA), Austin, TX (U.S.)
- Luck Companies, Richmond, VA (U.S.)
- Millennium Pharmaceuticals, Cambridge, MA (U.S.)
- Nestlé Group, Vevey (Switzerland)
- New York Life Insurance, New York, NY (U.S.)
- Microwave Data Systems (MDS), Rochester, NY (U.S.)
- NetApp, Sunnyvale, CA (U.S.)
- Rabobank International, Utrecht (the Netherlands)
- Salesforce.com, San Francisco, CA (U.S.)
- San Juan Unified School District, Sacramento, CA (U.S.)
- Sharp HealthCare, San Diego, CA (U.S.)
- Shell UK (IT Intranet), study done in London (U.K.); but IT head office is in Houston, TX (U.S.)
- Sprint, Overland Park, KS (U.S.)
- State of California Employment Development Department (EDD), Sacramento, CA (U.S.)
- Towers Perrin, Philadelphia, PA (U.S.)
- U-Haul International, Inc., Phoenix, AZ (U.S.)
- University Health Network (UHN), Toronto, Ontario (Canada)
- Vytra Health Plans, Melville, NY (U.S.)
- Wildcard Systems, Inc., Maitland, FL (U.S.)
What’s new in the 4th edition?
The fourth edition includes updated recommendations and examples — with 300 modern and relevant guidelines and 800 recent intranet screenshots based on research conducted at 15 organizations (plus the 42 from studies for volumes one and two).
This edition also covers:
- Intranet content strategy and governance processes
- Successful information architectures and pitfalls to avoid
- Consolidated search for information, people, and tools
- Visual design techniques, including intranet design systems
Research Methods
The information in these reports is based on four separate rounds of user research with organizations' employees as participants. We used four different research methods:
- One-on-one usability testing
- Field studies (we observed employees as they worked)
- Interviews with intranet teams and content managers
- Expert reviews
The studies occurred in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, the United Arab Emirates, and China (Hong Kong).
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