- Vol. 1: Intranet Content Strategy, Presentation, and Governance
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$105
Intranet Usability Guidelines - Vol. 1: Intranet Content Strategy, Presentation, and Governance
Employees visit the intranet to find relevant information about their work and livelihood. This volume outlines how to successfully plan for and manage the most important and varied intranet content types.
The 386-page report contains 73 design recommendations based on our user research. Discussions and 180 screenshot illustrations supplement the findings.
Topics
- Developing an intranet content strategy
- Content-first approach
- Choosing a content management model
- Foundational content guidelines
- Guidelines for intranet content types
- News, announcements, and emails
- Alerts and emergent information
- Events
- Video
- Department and team landing pages
- Blogs, social tools, and interest groups
- Forms and policies
- PDFs, presentations, and spreadsheets
- Translation and localization
- Managing and publishing content
- Planning, scheduling, and publishing
- Training content professionals
- Content maintenance and governance
- Creating and enforcing content standards
- Auditing, updating, and continuous improvement
- Content evolution, archiving, and unpublishing
Intranets Tested
The recommendations in this report series are based on user testing and field studies at 57 organizations (including one tested in two countries). Intranets tested in the most recent round of research were:
- Atrium Health, Charlotte, NC (U.S.)
- Bracknell Forest Council, London (U.K.)
- Burns & McDonnell, Kansas City, MO (U.S.)
- City of Calgary, Calgary, Alberta (Canada)
- Co-operators, Guelph, Ontario (Canada)
- DELL, Round Rock, TX (U.S.)
- DIRTT, Calgary, Alberta (Canada)
- eyeo GmbH, Cologne (Germany)
- First Solar, Perrysburg, OH (U.S.)
- General Services Administration, Washington DC (U.S.)
- KeyBank, Cleveland, OH (U.S.)
- Mayo Clinic, Rochester, MN, (U.S.)
- Northern Albert Institute of Technology, Edmonton, Alberta (Canada)
- Royal National Lifeboat Institution, Poole (U.K.)
- The Scottish Government, Edinburgh (Scotland)
Intranets tested in previous rounds of research were:
- Allen & Gerritsen, Watertown, MA (U.S.)
- Amazon.com, Seattle, WA (U.S.)
- American Airlines, Fort Worth, TX (U.S.)
- Antigenics Corp., Lexington, MA (U.S.)
- Avery Dennison, study conducted in Brea, CA, but headquarters is in Pasadena, CA (U.S.)
- Bayer CropScience, Research Triangle Park, NC (U.S.)
- British Red Cross, London (U.K.)
- Cathay Pacific, Lantau, Hong Kong (China)
- Chick-fil-A, Atlanta, GA (U.S.)
- CIT Group, Inc., Livingston, NJ (U.S.)
- Consumers' Association, London (U.K.)
- Currie & Brown, London (U.K.)
- Dispatch Printing Company, Columbus, OH (U.S.)
- Dubai Chamber of Commerce, Dubai (U.A.E.)
- Easter Seals, Inc., Chicago, IL (U.S.)
- Elsevier, Amsterdam (The Netherlands) and Philadelphia, PA (U.S.)
- Embry-Riddle Aeronautical University, Daytona Beach, FL (U.S.)
- Fortum, Espoo (Finland)
- HealthGrades, Denver, Co. (U.S.)
- Houses of Parliament, London (U.K.)
- Kaplan, New York, NY (U.S.)
- Kulicke & Soffa, Willow Grove, PA (U.S.)
- Lower Colorado River Authority (LCRA), Austin, TX (U.S.)
- Luck Companies, Richmond, VA (U.S.)
- Millennium Pharmaceuticals, Cambridge, MA (U.S.)
- Nestlé Group, Vevey (Switzerland)
- New York Life Insurance, New York, NY (U.S.)
- Microwave Data Systems (MDS), Rochester, NY (U.S.)
- NetApp, Sunnyvale, CA (U.S.)
- Rabobank International, Utrecht (the Netherlands)
- Salesforce.com, San Francisco, CA (U.S.)
- San Juan Unified School District, Sacramento, CA (U.S.)
- Sharp HealthCare, San Diego, CA (U.S.)
- Shell UK (IT Intranet), study done in London (U.K.); but IT head office is in Houston, TX (U.S.)
- Sprint, Overland Park, KS (U.S.)
- State of California Employment Development Department (EDD), Sacramento, CA (U.S.)
- Towers Perrin, Philadelphia, PA (U.S.)
- U-Haul International, Inc., Phoenix, AZ (U.S.)
- University Health Network (UHN), Toronto, Ontario (Canada)
- Vytra Health Plans, Melville, NY (U.S.)
- Wildcard Systems, Inc., Maitland, FL (U.S.)
Research Methods
The information in this report is based on four separate rounds of user research with organizations' employees as participants. We used four different research methods:
- One-on-one usability testing
- Field studies (we observed employees as they worked)
- Interviews with intranet teams and content managers
- Expert reviews
The studies occurred in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, the United Arab Emirates, and China (Hong Kong).
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- Can post the report or video on internal file servers or intranets and make it available to others within the organization.
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