User Research

• Intranet Usability Guidelines, vol. 1-10
  614 design guidelines based on user testing of how employees used 27 different intranets

Portals

• Intranet Portals — Report from the Trenches
  Advice on how to design enterprise portals based on case studies from 48 companies that have implemented portals for their intranet

IA

• Intranet Information Architecture (IA)
  Analysis of 56 companies' intranet IA, with best practices and recommendations

Design Annual

• 2009 Intranet Design Annual: The Year's 10 Best Intranets
• Next design award: Call for entries (deadline July 2009)
• Previous Intranet Design Annuals: 2001, 2002, 2003, 2005, 2006, 2007, 2008

Sector-Specific Case Studies

• Financial Services Companies' Intranets
  17 case studies of banks, insurance companies, brokerage companies, and financial services organizations
• Technology Companies' Intranets
  14 case studies of computer companies, independent software vendors (ISV), value-added retailers (VAR), technology outsourcing providers, telecommunications services, and other high-tech organizations
• Knowledge-Intensive Companies' Intranets
  12 case studies of consulting companies, design agencies, publishers, pharmaceutical and biotech, and other research-driven organizations
• Industrial and Manufacturing Companies' Intranets
  10 case studies of manufacturing companies and other industrial organizations
• Retail Companies' Intranets
  6 case studies of retailers and e-commerce companies
• Government Agencies/Public Sector Intranets
  15 case studies of public sector intranets, including the winners of the special competition to identify the most usable government intranets

Courses

Other Topics Related to Intranet Usability

> 230 tips and tricks for usability testing - run your own studies, to test how well your own employees use your intranet