User Research
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Portals
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- Intranet Portals — Report from the Trenches
Advice on how to design enterprise portals based on case studies from 48 companies that have implemented portals for their intranet
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IA
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Design Annual
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Sector-Specific Case Studies
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- Financial Services Companies' Intranets
17 case studies of banks, insurance companies, brokerage companies, and financial services organizations
- Technology Companies' Intranets
14 case studies of computer companies, independent software vendors (ISV), value-added retailers (VAR), technology outsourcing providers, telecommunications services, and other high-tech organizations
- Knowledge-Intensive Companies' Intranets
12 case studies of consulting companies, design agencies, publishers, pharmaceutical and biotech, and other research-driven organizations
- Industrial and Manufacturing Companies' Intranets
10 case studies of manufacturing companies and other industrial organizations
- Retail Companies' Intranets
6 case studies of retailers and e-commerce companies
- Government Agencies/Public Sector Intranets
15 case studies of public sector intranets, including the winners of the special competition to identify the most usable government intranets
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Courses
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> Two days of tutorials on intranet usability at our annual conference: Intranet Usability 1 and Intranet Usability 2 |
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Other Topics Related to Intranet Usability
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> Email newsletters - 165 design guidelines for email newsletters. Companies often save a fortune by making employee newsletters electronic
> 230 tips and tricks for usability testing - run your own studies, to test how well your own employees use your intranet
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