User Research
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Portals
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- Intranet Portals — Report from the Trenches
Advice on how to design
enterprise portals based on case studies from 26 companies that
have implemented portals for their intranet
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IA
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Design Annual
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- 2008 Intranet Design Annual: The Year's 10 Best Intranets
- Bank of America, United States
- Bankinter S.A., Spain
- Barnes & Noble, United States
- British Airways, United Kingdom
- Campbell Soup Company, United States
- Coldwell Banker Real Estate Corporation, United States
- IKEA North America Service, LLC, United States
- Ministry of Transport, New Zealand
- New South Wales, Department of Primary Industries, Australia
- SAP AG, Germany
- Next design award: Information about entering (entries will be accepted around mid-2008)
- Previous Intranet Design Annuals: 2001, 2002, 2003, 2005, 2006, 2007
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Sector-Specific Case Studies
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- Financial Services Companies' Intranets
14 case studies of banks, insurance companies, brokerage companies, and financial services organizations
- Technology Companies' Intranets
13 case studies of computer companies, independent software vendors (ISV), value-added retailers (VAR), technology outsourcing providers, telecommunications services, and other high-tech organizations
- Knowledge-Intensive Companies' Intranets
12 case studies of consulting companies, design agencies, publishers, pharmaceutical and biotech, and other research-driven organizations
- Manufacturing Companies' Intranets
10 case studies of manufacturing companies and other industrial organizations
- Retail Companies' Intranets
4 case studies of retailers and e-commerce companies
- Government Agencies' Intranets
10 winners of the design competition to identify the most usable
intranets in the public sector
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Tutorial
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> Two days of tutorials on intranet usability at the Usability Week 2008 conference (New York, San Francisco, London, and Melbourne): Intranet Usability 1 and Intranet Usability 2 |
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Other Topics Related to Intranet Usability
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> Email newsletters - 165 design guidelines for email newsletters. Companies often save a fortune by making employee newsletters electronic
> 230 tips and tricks for usability testing - run your own studies, to test how well your own employees use your intranet
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