Articles

Topic: Management

Salary Trends for UX Professionals

May 8, 2014

Over the last several years, entry-level salaries have dropped, while pay for experienced user experience staff has been more stable. (Updated to 2014.)

Five Essential Analytics Reports for UX Strategists

February 2, 2014

Google Analytics is filled with very useful information for UX Strategists defining a baseline and tracking trends in order to define goals, strategies, and concepts for a brighter tomorrow.

QA & UX

February 17, 2013

Quality assurance impacts the user experience: when things don’t work, users question their understanding and develop superstitions and inefficient workarounds.

Building Respect for Usability Expertise

July 6, 2009

Enemies of usability claim that because 'the experts disagree,' they can safely ignore user advocates' expertise and run with whatever design they personally prefer.

Usability ROI Declining, But Still Strong

January 22, 2008

The average business metrics improvement after a usability redesign is now 83%. This is substantially less than 6 years ago, but ROI remains high because usability is still cheap relative to gains.

The Myth of the Genius Designer

May 29, 2007

Having a good designer doesn't eliminate the need for a systematic usability process. Risk reduction and quality improvement both require user testing and other usability methods.

Do Government Agencies and Non-Profits Get ROI From Usability?

February 12, 2007

Although the gains don't fall into traditional profit columns, there are clear arguments for improving usability of non-commercial websites and intranets. In one example, a state agency could get an ROI of 22,000% by fixing a basic usability problem.

Corporate UX Maturity: Stages 5-8

May 1, 2006

An organization that reaches the 'managed UX' stage still has far to go to reach usability nirvana. Attaining these higher maturity levels requires many years of effort.

Corporate UX Maturity: Stages 1-4

April 24, 2006

As their UX approach matures, organizations typically progress through the same sequence of stages, from initial hostility to widespread reliance on user research.

Productivity in the Service Economy

March 29, 2004

Yes, it is possible for white-collar workers to work smarter and become more productive. While intranet usability provides substantial initial gains, workflow usability can go much further and will save millions of jobs.

Ten Steps for Cleaning Up Information Pollution

January 5, 2004

Better prioritization, fewer interruptions, and concentrated information that's easy to find and manage helps people become more productive and stop wasting their colleagues' time.

Two Sigma: Usability and Six Sigma Quality Assurance

November 24, 2003

On average across many test tasks, users fail 35% of the time when using websites. This is 100,000 times worse than six sigma's requirement, but Web usability can still benefit from a six sigma quality approach.

Do Productivity Increases Generate Economic Gains?

March 17, 2003

Usability improvements can save time-on-task, but critics argue that this is not the same as saving money. Others worry that productivity gains cause unemployment. Neither is correct: usable design saves money and saves jobs.

Return on Investment for Usability

January 7, 2003

Development projects should spend 10% of their budget on usability. Following a usability redesign, websites increase desired metrics by 135% on average; intranets improve slightly less.

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