The CIT is a research method for systematically obtaining recalled observations of significant events or behaviors from people who have first-hand experience.
Design and development projects are highly multidisciplinary with team members with a variety of skills and vocabulary use, sometimes with conflicting definitions of terms. A kickoff meeting can make sure everybody is on the proverbial same page regarding all the team members' skills and responsibilities.
Great design doesn't just happen. Rather, the organization must build 6 pillars that carry UX to success: capabilities, executive support, teams, resources, process, and schedule.
Even great companies make mistakes. Don’t risk your UX by assuming it’s safe to follow a design pattern just because it’s used by a successful company.
Instructional video content is helpful as supplementary information, though not all users will watch it. Videos should be easily discoverable, consistent in style across the site, and with thumbnails that accurately represent the type of content they provide.
The first rule of user experience design is: don't base the product on what customers *say* they want. You must watch what people actually *do* when using your design.
Analytics for websites or other UX design projects should drive the project forward to better business success. Metrics that make you feel good may not achieve this goal.
Narrow- and broad-scope personas achieve different goals. Success depends on knowing the tradeoffs and structuring personas’ scope based on your end goal.
The words in your interface can help establish your product’s personality. The tone of any piece of content can be analyzed along 4 dimensions: humor, formality, respectfulness, and enthusiasm.
Jakob Nielsen's 10 general principles for interaction design. They are called "heuristics" because they are broad rules of thumb for UX and not specific usability guidelines.
Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.
Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.
User interviews have become a popular technique for getting user feedback, mainly because they are fast and easy. Use them to learn about users’ perceptions of your design, not about its usability.
User journeys and user flows both describe processes users go through in order to accomplish their goals, but they differ in scope, purpose, and format.
iOS 26’s visual language obscures content instead of letting it take the spotlight. New (but not always better) design patterns replace established conventions.
Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford.
In a card-sorting study, users organize topics into groups. Use this research method to create an information architecture that suits your users' expectations.
