Articles & Videos

  • Web Research: Believe the Data

    Much is known about Web user behavior, yet research findings are often ignored in actual projects. Examples: up-front customer registration doesn't work; frequency of use and effectiveness of Web marketing methods are negatively correlated.

  • Content Integration

    Web services often collect content from separate sources and present it to users in a single interface. Making such integration usable requires unified meta-content.

  • Disabled Accessibility: The Pragmatic Approach

    New official standards make it easy to get the top priorities right and make websites accessible for users with disabilities (e.g., blind users who can't see images). But the single-design approach may be nearing the end of its life.

  • The Top 10 Web Design Mistakes of 1999

    New technology and conventions have led to several new classes of usability problems in Web design.

  • Who Commits The "Top Ten Mistakes" of Web Design?

    Major websites violate on average 16% of the top ten mistakes in Web design; huge corporate sites have many more design mistakes than the most popular sites.

  • "Top Ten Mistakes" Revisited Three Years Later

    9 of 10 mistakes in Web design identified in May 1996 continued to cause severe usability problems years later and should be avoided in modern websites.

  • Stuck With Old Browsers for at Least 3 Years

    4% of users upgraded to a new version each month in 1998. By 2008, upgrade speeds were only 2%/month. It takes 3 years for 3/4 of users to embrace a new version.

  • Intranet Portals: The Corporate Information Infrastructure

    An intranet should have a single home page that integrates a directory hierarchy, search, and news. Most intranets are chaotic, under-funded, and lack design standards, causing huge losses in employee productivity.

  • URL as UI

    Users continue to type and guess URLs and domain names, so Web usability can be improved by better URLs. In the long term this machine-level addressing scheme must be hidden.

  • Trust or Bust: Communicating Trustworthiness in Web Design

    The Web is turning into a low-trust society, hurting the honest sites. Site design can communicate trustworthiness in several ways, though ultimately the customer's actual experience is what matters.

  • 10 Usability Heuristics for User Interface Design

    Jakob Nielsen's 10 general principles for interaction design. They are called "heuristics" because they are broad rules of thumb for UX and not specific usability guidelines.

  • Empathy Mapping: The First Step in Design Thinking

    Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.

  • Journey Mapping 101

    A journey map is a visualization of the process that a person goes through in order to accomplish a goal.

  • How to Conduct a Heuristic Evaluation

    Step-by-step instructions to review your product to find potential usability and experience problems. Download a free heuristic evaluation template.

  • When to Use Which User-Experience Research Methods

    Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.

  • Service Blueprints: Definition

    Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.

  • Design Thinking 101

    Design thinking is a user-centered process that helps teams understand needs, generate ideas, test solutions, and drive innovation.

  • Usability (User) Testing 101

    UX researchers use this popular observational methodology to uncover problems and opportunities in designs.

  • User Interviews: How, When, and Why to Conduct Them

    User interviews have become a popular technique for getting user feedback, mainly because they are fast and easy. Use them to learn about users’ perceptions of your design, not about its usability.

  • Usability 101: Introduction to Usability

    Usability makes designs easy, efficient, and satisfying to use. Improve it through early, repeated user testing with real users

  • User Journeys vs. User Flows

    User journeys and user flows both describe processes users go through in order to accomplish their goals, but they differ in scope, purpose, and format.

  • Affinity Diagramming for Collaboratively Sorting UX Findings and Design Ideas

    Use affinity diagramming to cluster and organize research findings or to sort design ideas in ideation workshops.

  • UX Research Cheat Sheet

    User research can be done at any point in the design cycle. This list of methods and activities can help you decide which to use when.

  • Using “How Might We” Questions to Ideate on the Right Problems

    Constructing how-might-we questions generates creative solutions while keeping teams focused on the right problems to solve.

  • Liquid Glass Is Cracked, and Usability Suffers in iOS 26

    iOS 26’s visual language obscures content instead of letting it take the spotlight. New (but not always better) design patterns replace established conventions.

  • User-Interface Elements: Glossary

    Use this glossary to quickly clarify definitions for key graphical user-interface elements and controls.

  • Why You Only Need to Test with 5 Users

    Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford.

  • Card Sorting: Uncover Users' Mental Models for Better Information Architecture

    In a card-sorting study, users organize topics into groups. Use this research method to create an information architecture that suits your users' expectations.

  • Open-Ended vs. Closed Questions in User Research

    Open-ended questions result in deeper insights. Closed questions provide clarification and detail, but no unexpected insights.

  • The Definition of User Experience (UX)

    "User experience" encompasses all aspects of the end-user's interaction with the company, its services, and its products.