communication Articles & Videos

  • Why and How to Use Demographics in UX

    Well-designed questions related to age, gender, race, income and other demographic characteristics help UX researchers screen participants, recruit a diverse participant pool, and segment data. These questions are sensitive and should put research participants at ease.

  • Successful Onboarding for New Hires in UX Roles

    A well-documented, collaborative internal onboarding process enables new UX professionals to immediately recognize their impact within the organization and improves employee retention.

  • Day-0 Calls: Avoid UX-Workshop Disasters by Aligning on the Basics in Advance

    A lack of agreement on goals and other basics can derail an entire workshop. Hold a call prior to the workshop to establish these basics in advance.

  • How to Build a Participant List for UX Workshops

    A successful UX workshop includes a relatively small number of diverse participants and prioritizes users’ needs.

  • Five Questions for University UX Professionals

    Prospective university students are selective when applying to schools. They share many of the same questions and expect communications to be personalized.

  • Autonomy, Relatedness, and Competence in UX Design

    Addressing these 3 fundamental psychological needs in our products increases user motivation and well-being. Users will be more engaged and more likely to use our designs.

  • Common Ground and UX

    Any efficient communication requires that communication partners establish and rely on common ground so that they can take communication shortcuts.

  • Lean UX Documentation for Tracking and Communicating in Agile

    Succinctly documenting the right details in key places helps Agile teams avoid information overload. When UX documentation is skipped or disorganized, teams waste time trying to find or remember information instead of improving the product.