Heuristic Evaluation Articles & Videos

  • Preventing User Errors: Avoiding Conscious Mistakes

    Thoughtful design is transparent and easy to understand, provides a preview, and helps users to easily correct their errors.

  • Preventing User Errors: Avoiding Unconscious Slips

    Users are often distracted from the task at hand, so prevent unconscious errors by offering suggestions, utilizing constraints, and being flexible.

  • Discount Usability for the Web

    Discount usability engineering is our only hope. We must evangelize methods simple enough that departments can do their own usability work, fast enough that people will take the time, and cheap enough that it's still worth doing. The methods that can accomplish this are simplified user testing with one or two users per design and heuristic evaluation.

  • Technology Transfer of Heuristic Evaluation and Usability Inspection

    Participants in a course on usability inspection methods were surveyed 7-8 months after the course. Factors which influenced adoption were cost, rated benefit of the method, relevance to current projects, and whether the methods had active evangelists.

  • Characteristics of Usability Problems Found by Heuristic Evaluation

    Heuristic evaluation is a good method of identifying both major and minor problems with an interface, but the lists of usability problems found by heuristic evaluation will tend to be dominated by minor problems, which is one reason severity ratings form a useful supplement to the method.

  • The Theory Behind Heuristic Evaluations

    Heuristic evaluation involves having a small set of evaluators examine the interface and judge its compliance with recognized usability principles (the "heuristics"). Adherence to specific methods can improve the outcome of an heuristic evaluation.

  • Summary of Usability Inspection Methods

    Usability inspection is the generic name for a set of methods that are all based on having evaluators inspect a user interface. Typically, usability inspection is aimed at finding usability problems in the design, though some methods also address issues like the severity of the usability problems and the overall usability of an entire system.

  • Severity Ratings for Usability Problems

    Rating usability problems according to their severity facilitates the allocation of resources to fix the most serious problems. Severity ratings are a combination of frequency, impact, and persistence.

  • 10 Usability Heuristics for User Interface Design

    Jakob Nielsen's 10 general principles for interaction design. They are called "heuristics" because they are broad rules of thumb for UX and not specific usability guidelines.