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The website is becoming a less prominent locus of experience as people use search engines to bring up answers to their current questions. How can sites cope with masses of freeloaders?
Server logs from www.useit.ocm shows sharply increasing traffic from Google in 2001. Referrer statistics may be a leading indicator for portal success.
The easier it is to find places with good information, the less time users will spend visiting any individual website. This is one of many conclusions that follow from analyzing how people optimize their behavior in online information systems.
Guidelines conflict on whether to limit intranet search to a single search box or dedicate an additional box to employee directory searches. There's theory to support both guidelines. What's up?
Search is the user's lifeline for mastering complex websites. The best designs offer a simple search box on the homepage and play down advanced search and scoping.
Search is the primary interface to the Web for many users. Search should be global (not scoped to a subsite) and available from every page; booleans should be made intimidating since users usually use them wrong