Megan Chan is an Experience Specialist with Nielsen Norman Group. She uses her expertise in user research, interaction design, and storytelling to guide product and business decisions. Megan consults clients across various industries and trains UX professionals around the world.
Understanding the cyclical nature of design trends allows us to build on the past and fulfill the evolving needs of users. 3 examples of returning trends are neumorphism, dark mode, and gradients.
When conducting usability testing with older adults, understand the unique needs of participants in this age group and adjust your test setup and tasks accordingly.
Video evidence is a strong UX storytelling tool that helps you improve comprehension, build empathy, and overcome skepticism when communicating research findings to stakeholders.
Use this collection of links to our articles and videos to learn how to craft compelling stories while communicating research findings and design ideas.
What users believe they know about a user interface impacts how they use it. Mismatched mental models are common, especially with designs that try something new.
Techniques like summaries, bullet points, callouts, bolding, and helpful visuals improve comprehension and engagement with content exceeding 1,000 words.
