Articles

Articles and Videos

• Everything I Needed to Know About Good User Experience I Learned While Working in Restaurants

  December 20, 2015Dec 20, 2015 | Article: 6 minutemins to read

  Satisfying user experiences are built on good customer-service principles. Restaurant UX provides many lessons for interaction design.

• Navigation: You Are Here

  October 25, 2015Oct 25, 2015 | Article: 5 minutemins to read

  You-are-here navigation consists of signs that help orient website visitors as they explore the site. Many websites need stronger location indicators.

• Which Comes First? Layout or Content?

  October 11, 2015Oct 11, 2015 | Article: 6 minutemins to read

  Avoid awkward and difficult page layouts by fitting flexible templates to content whenever possible. Test often during design, and plan to scale up.

• Utility Navigation: What It Is and How to Design It

  October 4, 2015Oct 4, 2015 | Article: 4 minutemins to read

  Utility navigation consists of secondary actions and tools, such as contact, subscribe, save, sign in, share, change view, print.

• Test Paper Prototypes to Save Time and Money: The Mozilla Case Study

  August 30, 2015Aug 30, 2015 | Article: 5 minutemins to read

  Low-fidelity user testing of several iterations of Mozilla’s Support website quickly showed which user-interface elements worked best for Firefox users.

• How Iterative Testing Decreased Support Calls By 70% on Mozilla's Support Website

  August 2, 2015Aug 2, 2015 | Article: 6 minutemins to read

  User research with data mining and paper prototyping quickly led to measurable success for one of the busiest support websites in the world.

• An FAQ’s User Experience Deconstructed

  January 25, 2015Jan 25, 2015 | Article: 2 minutemins to read

  Good FAQ pages use legible typography, chunking, appropriate spacing, easy navigation to individual questions, and reflect the current questions of the site users.

• FAQs Still Deliver Great Value

  December 21, 2014Dec 21, 2014 | Article: 8 minutemins to read

  A usable website FAQ can improve products, services, information, and user experience as part of your knowledge management process.

• User Experience Career Advice: How to Learn UX and Get a Job

  January 12, 2014Jan 12, 2014 | Article: 8 minutemins to read

  Across a thousand UX professionals we found high job satisfaction and extreme diversity in terms of hugely varying educational background, 210 job titles, and wide-ranging work roles and activities.

• HealthCare.gov’s Account Setup: 10 Broken Usability Guidelines

  October 25, 2013Oct 25, 2013 | Article: 12 minutemins to read

  HealthCare.gov’s account setup process is unnecessarily complex and may have contributed to backend technology failures.

• Previous « Prev «  1   2  » Next