Marieke McCloskey is a former User Experience Specialist with Nielsen Norman Group. She now leads UX Research at Humu. While at NN/g, Marieke researched human behavior by conducting desktop, mobile, and tablet usability research studies, including eyetracking user research, in the United States, Europe, and Asia.
Intranets are improving findability and discoverability by organizing content by task, using mega-menus, offering wayfinding cues, and providing shortcuts.
Guidelines for usability test tasks: engage participants by writing task scenarios that are realistic, encourage an action, and don’t give away how the interface should be used.
