Artificial Intelligence Articles & Videos

  • Good from Afar, But Far from Good: AI Prototyping in Real Design Contexts

    AI prototyping tools follow general directions but lack the judgment and nuance of an experienced designer.

  • AI Strategy: 3 Key Questions

    A strong AI strategy is built by answering those three essential questions honestly. What is our core business? Are we chasing real value or just perception? And what specific problem are we actually trying to solve?

  • Google AI Mode: Powerful Search, Poor Usability

    Google’s new AI Mode provides a new way to search the web but is hampered by discoverability and navigation issues — especially for AI novices.

  • GenUI: AI-Generated Interfaces

    Generative UI uses real-time AI to create personalized interfaces, shifting UX from static design to dynamic, user-specific experiences.

  • 7 Deadly AI Sins for UX Professionals

    Succumbing to AI temptations weakens your UX skills. Strive for the AI virtues to keep yourself strong as you use AI in your work.

  • AI-Assisted Prototyping: Promise and Pitfalls

    AI tools turn static designs into working prototypes fast, but speed can mask flaws. Use them to explore, not as a final product.

  • Prioritize Smarts over Sentience to Increase Trust with AI

    People trust AI more when it seems smarter rather than sentient. AI emotions can reduce trust in factual, task-oriented work and reduce AI reliability.

  • The VR Hype Cycle: Lessons for the Age of AI

    Hype happens when messaging becomes divorced from good experiences. Learning from the virtual reality hype cycle can help us avoid future distractions.

  • How AI Succeeds (and Fails) to Help People Find Information

    AI chat and search lets users describe needs without exact keywords, but many don't know AI's full capabilities or how to prompt effectively.

  • Evaluating AI-Simulated Behavior: Insights from Three Studies on Digital Twins and Synthetic Users

    AI-simulated users can fill in missing data and predict population-level trends. They perform better when they are based on extensive contextual information.

  • How AI Is Changing Search Behaviors

    Our study shows that generative AI is reshaping search, but long-standing habits persist. Many users still default to Google, giving Gemini a fighting chance.

  • Initial Impressions of ChatGPT’s Agent: Successful, Shaky, and Slow

    ChatGPT’s agent successfully booked a restaurant reservation. But the process was time-consuming and vulnerable to misunderstandings and errors.

  • Digital Twins: Simulating Humans with Generative AI

    A digital twin is a genAI-based model of a particular individual that can be used to predict both individual and population-level preferences and behaviors.

  • “Powered By AI” Is Not a Value Proposition

    Achieving product-market fit and practicing user-centered design become difficult when AI is presented as a product’s main value.

  • Designing Use-Case Prompt Suggestions

    Use-case prompt suggestions show how to effectively prompt AI tools. They aid learnability and creativity, helping users explore what AI tools can do.

  • A Research Agenda for Generative AI in UX

    To navigate this period of change, researchers must explore how generative AI changes what we study and how we study it.

  • AI Summaries of Reviews

    AI-generated review summaries extract qualitative key themes from customer feedback, helping shoppers quickly assess what purchasers think about the product.

  • Facilitating AI-Enhanced Workshops: From Ideation to Action

    Improve AI-enhanced workshops by narrowing ideas with clear criteria, allowing time to prompt, encouraging collaboration, and documenting results.

  • The Future-Proof Designer

    Top product experts share four strategies for remaining indispensable as AI changes UI design, accelerates feature production, and reshapes data analysis.

  • Service Design in Era of AI

    AI is reshaping service design—no longer just a tool, it’s now an active agent. Future services must compete on how well they interact with AI, not just humans.