The 5 Steps to Service Blueprinting

Summary: Five key steps comprise a framework for service blueprinting that can be scaled to any scope or timeline.

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The 5 Steps to Service Blueprinting

Five key steps comprise a framework for service blueprinting that can be scaled to any scope or timeline.

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Sarah Gibbons is a former NN/G employee who worked on teaching, leadership, and design thought leadership. At NN/G Sarah published ground-breaking insights on service design and service blueprinting, design thinking, and artificial intelligence (AI).

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