Changes in How Older Adults Use Computers

Summary: Our new user research with older adults (users aged 65 and up) shows 3 major shifts in how they use computers, compared with our first research with this audience, 20 years ago. Design for today's older users, and not for your stereotype of how these users used to be.

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  • Lexie Kane

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Changes in How Older Adults Use Computers

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Users ages 65 and older face unique challenges when using websites and apps. Digital literacy among this demographic is rising, but designs need to accommodate older users.

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Lexie Kane worked as a User Experience Specialist with Nielsen Norman Group. She combined her background in psychology with her design and usability experience to drive insights into user behavior that form the basis for increasing the business value of interactive systems.

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