Delightful UX Is Like a 3-Legged Stool

Summary: Delight can be experienced viscerally, behaviorally, and reflectively. A delightful design must consider all three of these pillars.

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Delightful UX Is Like a 3-Legged Stool

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Three Pillars of User Delight

Delight can be experienced viscerally, behaviorally, and reflectively. A great design is supported by all three of these pillars and is best evaluated with specific research methods.

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Therese Fessenden is a Senior Experience Specialist with Nielsen Norman Group and host of the NN/g UX Podcast. Her research focuses on understanding human behavior, attitudes, and expectations in order to better orchestrate system and service design strategies. 

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