Humanizing AI Does Not Help Your Users

Summary: Humanizing AI is a quick trick, but will prevent your users from getting the most from the AI experiences you design.

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Humanizing AI Does Not Help Your Users

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Caleb Sponheim Ph.D. is a User Experience Specialist with Nielsen Norman Group. A former computational neuroscientist, his expertise includes quantitative user experience research, statistics, analytics, and data science.

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