What is Omnichannel UX?

Summary: A quick summary of the macro level of user experience called the omnichannel user experience.

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Customer Journeys and Omnichannel User Experience

Organizations must create omnichannel UX strategies that optimize the end-to-end user experience of completing a task across devices and interaction channels.

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Kim Flaherty is an experience design and journey-management consultant working independently through her consultancy, Resonant XD.

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