Recruiting Expert Users as Usability Study Participants

Summary: User research, especially for complex apps and domain-specific design, may require study participants with high expertise who can be difficult to recruit. Here are 5 tips for getting expert users.

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Recruiting Expert Users as Usability Study Participants

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Testing Expert Users

It's more difficult to conduct usability studies with experienced users than with novices, and the improvements are usually smaller. Still, improving expert performance is often worth the effort.

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Kate Kaplan specializes in applying human-centered design and research practices to enterprise UX challenges. With over 15 years in UX, Kate has extensive experience in both conducting research and helping teams understand and apply user insights to overall business strategy.

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