Interviews with intranet designers and case-study analyses show that designers are positioning COVID-19 content on intranets all in one place and are making it easy to find and consume.
Before designing an intranet, appoint a leader, align with stakeholders, get user feedback, derive an intranet vision, create user-related artifacts, and assemble the right team.
At the Virtual UX Conference, Jakob Nielsen answered audience questions on how to advance through various career stages: before getting your first job, and being successful as you grow your user experience skills and expertise.
Remote usability studies can be run completely by software (unmoderated), or a human UX researcher can facilitate the study, even if the test participant is remote (at home or their own office, rather than yours).
From 1995 to 2001 Jakob Nielsen wrote 250 articles with early usability insights that are still true but also contained predictions for aspirational changes that didn’t happen.
Practitioners define DesignOps based on the value it provides for their team or organization. Most practitioners think of DesignOps as a way to standardize and optimize processes, enable and support designers, or scale design.
Fact-finding tasks were less memorable, while complex research-based tasks required more effort from users. Top user expectations for each task type varied.
Our survey results reveal that many UX practitioners perform discoveries in some shape and form, although many are on the short side, lack user research and don’t involve the right people.
Jakob Nielsen's 10 general principles for interaction design. They are called "heuristics" because they are broad rules of thumb for UX and not specific usability guidelines.
Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.
Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.
User interviews have become a popular technique for getting user feedback, mainly because they are fast and easy. Use them to learn about users’ perceptions of your design, not about its usability.
User journeys and user flows both describe processes users go through in order to accomplish their goals, but they differ in scope, purpose, and format.
iOS 26’s visual language obscures content instead of letting it take the spotlight. New (but not always better) design patterns replace established conventions.
Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford.
In a card-sorting study, users organize topics into groups. Use this research method to create an information architecture that suits your users' expectations.
