Changing your career into user experience? Reduce stress and improve your job prospects by redesigning your resume to emphasize your UX education and job-transferrable skills.
To understand the needs of work-domain experts, use retrospective testing, expert walkthroughs, and interviews instead of think-aloud usability-testing studies.
Information architecture is the practice of structuring and organizing content on your site. Sitemaps are visualization tools used predominantly for planning.
Multiple support channels help global purchasers shop on your site smoothly and confidently. Choose at least two of the following: live chat, email, telephone, and social media.
When building a UX team, start by hiring 2-3 UX generalists with complementary skill sets. This approach will allow the team to meet several needs of the organization and learn from each other.
Dark mode is popular, but not always a critical feature. Users behave similarly without it. They think about it at the system level, not the application level.
Jakob Nielsen's 10 general principles for interaction design. They are called "heuristics" because they are broad rules of thumb for UX and not specific usability guidelines.
Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.
Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.
User interviews have become a popular technique for getting user feedback, mainly because they are fast and easy. Use them to learn about users’ perceptions of your design, not about its usability.
User journeys and user flows both describe processes users go through in order to accomplish their goals, but they differ in scope, purpose, and format.
iOS 26’s visual language obscures content instead of letting it take the spotlight. New (but not always better) design patterns replace established conventions.
Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford.
In a card-sorting study, users organize topics into groups. Use this research method to create an information architecture that suits your users' expectations.
