Articles

Taylor Dykes

Taylor Dykes is a User Experience Specialist with Nielsen Norman Group. She is currently working on research investigating trends in UX writing. 

Articles and Videos

  • Explicitly State the Difference Between Options

    When the key differences between choices are implied or buried, users often select the wrong option or misunderstand the features.

  • Growing in Your UX Career: Study Guide

    Unsure where to start? Use this collection of links to articles, videos, and a free report for advice to grow in your user experience career.

  • ChatGPT and Tone: Avoid Sounding Like a Robot

    Including several tone words or an example in the prompt, as well as asking for multiple alternatives, are more likely to produce satisfactory output from AI.

  • Comparison Tables for Products, Services, and Features

    Use this versatile GUI tool to support users when they need to make a decision that involves considering multiple attributes of a small number of items.

  • Rewriting Digital Content for Brevity

    Writers always get the advice to be concise, but doing so is easier said than done. These tips and tricks help reduce your word count.

  • Context Methods: Study Guide

    Unsure where to start? Use this collection of links to our articles and videos to learn about ethnographic research methods like field studies and diary studies.

  • 5 Tips for Avoiding Confusing Category Names

    Category and link labels should tell users what will happen when they click on them.