Work with AI tools in UX the way you’d work with an intern: Treat their work as a first pass, double-check their facts, and provide specific instructions.
When following good practices, prompt controls can increase the discoverability of genAI chatbots’ features, offer inspiration, and minimize manual user input.
Manage your AI anxiety with two quick tips: small experiments and a news diet. Experiment with day-to-day communication and drafting with AI, as integrating AI into your research process. To avoid news overwhelm, subscribe to three weekly sources of information: a newsletter, an optimistic writing source, and a skeptical writing source.
To get better results from generative-AI chatbots, write CAREful prompts. Include context, what you’re asking the system to do, rules for how to do it, and examples of what you want.
Our research and evaluation show that there are currently few design-specific AI tools that meaningfully enhance UX design workflows. As of Spring 2024, AI isn’t ready for designers to take advantage of them.
The need for discernment is amplified when generative AI enables anyone to create anything. Creative skills will still be necessary to produce superior designs.
Including several tone words or an example in the prompt, as well as asking for multiple alternatives, are more likely to produce satisfactory output from AI.
