Behavior Patterns Articles & Videos

  • Distracted Driving: UX’s Responsibility to Do No Harm

    I walked away from two distracted-driving accidents in one week. Can we use known UX principles to reduce harm?

  • Banner Blindness Revisited: Users Dodge Ads on Mobile and Desktop

    Users have learned to ignore content that resembles ads, is close to ads, or appears in locations traditionally dedicated to ads.

  • Scrolling and Attention

    People scroll vertically more than they used to, but new eyetracking data shows that they will still look more above the page fold than below it.

  • Page Parking: Multi-Tab Obsession Common Among Millennials

    People open numerous tabs in rapid succession as a strategy to save time. The tabs serve as a memory aid.

  • Banner Blindness: Ad-Like Elements Divert Attention

    Recent eyetracking studies confirm an old finding: People tend to ignore design elements that signal advertisements.

  • The Principle of Commitment and Behavioral Consistency

    Getting users to make a small commitment and follow up on it can increase engagement with content.

  • Variations on Practiced Patterns Cause Mistakes

    Past experiences and repeated practice inform user expectations. Deviations from a learned routine lead to user errors.

  • Exhaustive Review or “I Can’t Believe It’s Not There” Phenomenon: Evidence from Eyetracking

    Repeatedly scanning the same content can indicate confusion or engagement. Often, it happens because users’ expectations are not met.

  • Horizontal Attention Leans Left

    Users spend 80% of the viewing time on the left half of the page vs. 20% on the right half. Standard designs will maximize user efficiency and company profits.

  • F-Pattern in Reading Digital Content

    Eyetracking research shows people read Web content in the F-pattern. The results highlight the importance of following guidelines for writing for the Web.

  • Jakob's Law of Internet User Experience

    Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know. Design for patterns for which users are accustomed.

  • Scanning Patterns on the Web Are Optimized for the Current Task

    How users attend to information on a page depends on their tasks and goals, as confirmed by new eyetracking research. Good design promotes efficient scanning. In usability studies, task formulation may tip users to discover features.

  • The Distribution of Users’ Computer Skills: Worse Than You Think

    Across 33 rich countries, only 5% of the population has high computer-related abilities, and only a third of people can complete medium-complexity tasks.

  • The Negativity Bias in User Experience

    People remember the bad more than the good. Users’ tendency to identify flaws in designs raises the bar for what they consider acceptable.

  • Prospect Theory and Loss Aversion: How Users Make Decisions

    When choosing among several alternatives, people avoid losses and optimize for sure wins because the pain of losing is greater than the satisfaction of an equivalent gain. UX designs should frame decisions accordingly.

  • Computer-Assisted Embarrassment

    Computer systems shouldn't make us feel bad. But they often do. Contextual usability methods can help discover social defects in user experience.

  • Millennials as Digital Natives: Myths and Realities

    As the new largest generation in the American workforce, Millennials are subject to rampant speculation, investigation, and even some moral panic. These young adults have high expectations about user interfaces and are confident in their skills, but they’re error prone and their tendency to multitask reduces their task efficiency.

  • Long-Term Exposure to Flat Design: How the Trend Slowly Decreases User Efficiency

    Clickable UI elements with absent or weak visual signifiers condition users over time to click and hover uncertainly across pages — reducing efficiency and increasing reliance on contextual cues and immediate click feedback. Young adult users may be better at perceiving subtle clickability clues, but they don’t enjoy click uncertainty any more than other age groups.

  • Page Parking: Multi-Tab Mania

    Browser tabs separate the stages of collection and comparing and serve as memory aids to keep many alternate pages available for consideration as users are shopping or researching. 7 UX guidelines support this user behavior, which is particularly common among younger users.

  • Why Designers Think Users Are Lazy: 3 Human Behaviors

    Designs should align with common user behaviors like device inertia, momentum behavior, and selective attention rather than blaming users for perceived laziness.