Collaboration & Teams Articles & Videos

  • Empathy Mapping: The First Step in Design Thinking

    Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.

  • Using AI for UX Work: Study Guide

    Unsure where to start? Use this collection of links to our articles and videos to learn about the best ways to use artificial intelligence for UX work.

  • Psychological Ownership: Own the Right Things

    Psychological ownership can make you more effective, but you’ll struggle if it attaches to things you can’t control. Spot misplaced ownership and redirect it.

  • How to Get Research Recommendations on the Roadmap

    To influence the roadmap: join planning early, learn constraints, tie research to PM metrics, and give clear recommendations at the right time.

  • Using RAS to Guide UX Research Resource Allocation and Strategy

    RAS helps managers allocate resources based on actual impact, shifting focus from outputs to outcomes and enabling data-driven UX strategies.

  • Project Postmortems for UX Teams: Learning from Success and Failure

    Although postmortems are one of the most powerful learning tools in product development, most teams haven't yet discovered how to use them effectively.

  • Tracking Adoption of Research Recommendations: The Recommendation-Adoption Score

    Use the RAS (Recommendation-Adoption Score) to track how much research value reaches your user.

  • Why Most Product Teams Aren't Really Empowered

    Although product teams say they're empowered, many still function as feature factories and must follow orders.

  • Stop Making Your Team Figure Out AI on Their Own

    Making everyone figure out AI alone creates chaos and risk. Research and Design Operations teams must step up: analyze workflows, pilot tools, and support adoption systematically.

  • Aligning UX Metrics with Organizational Goals: A Workshop Guide

    UX teams often track the wrong metrics or too many metrics. This workshop aligns UX measurement with organizational goals to show impact that truly matters.

  • 7 Deadly AI Sins for UX Professionals

    Succumbing to AI temptations weakens your UX skills. Strive for the AI virtues to keep yourself strong as you use AI in your work.

  • The Biggest Challenges Practitioners Encounter Working in UX

    We surveyed 126 practitioners, uncovering the biggest challenges in the UX field. Almost all responses originated from the same core problem: perception of UX.

  • 7 Tips for Successful Discoveries

    Discovery is challenging; it can be hard to know what to research, how to do discovery as a team, and how to get buy-in. Follow these 7 tips for smoother discovery efforts.

  • Product and UX: Study Guide

    Unsure where to start? Use this collection of links to our articles and videos to learn how UX can build trust, influence, and partner with product managers to drive positive product outcomes.

  • The Diverge-and-Converge Technique for UX Workshops

    By first working independently on a problem and then converging to share insights, teams can leverage the benefits of both work styles, leading to rapid data analysis, diverse ideas, and high-quality designs.

  • Communication Practices for Increasing UX Maturity

    Improve your organization’s UX maturity by increasing UX awareness and knowledge through purposeful UX-related communication.

  • Common-Knowledge Effect: A Harmful Bias in Team Decision Making

    Teams often make worse decisions than individuals by relying too much on widely understood data while disregarding information possessed by only a few individuals.

  • Crossfunctional Collaboration: Challenges and Strategies for Success

    To improve crossfunctional collaboration, UX teams must be aware of the challenges they face and develop tailored solutions for each unique challenge.

  • Relationship Mapping: Strategically Focus on Key People

    When starting a new role, create a relationship map to identify your company's key people and resources to prioritize relationship-building efforts.

  • CSD Matrix: Framework and Template for Shared Understanding

    A CSD matrix outlines and simplifies project context and understanding by categorizing information into three distinct types: certainties, suppositions, and doubts.