communication Articles & Videos

  • Brevity = Brilliance (UX Slogan #5)

    The smaller the word count (and in general, the more concise your online communication), the more users will comprehend and retain your message.

  • Five Questions for University UX Professionals

    Prospective university students are selective when applying to schools. They share many of the same questions and expect communications to be personalized.

  • Communication Not Decoration (UX Slogan #4)

    Users visit websites and use apps to get things done, so emphasize the content of interest to communicate with your audience. Avoid design pollution that decorates the UI with noncommunicative elements.

  • Autonomy, Relatedness, and Competence in UX Design

    Addressing these 3 fundamental psychological needs in our products increases user motivation and well-being. Users will be more engaged and more likely to use our designs.

  • How to Sell UX: Translating UX to Business Value

    We speak users, whereas stakeholders speak business. We must translate: "if we do this for the user, it'll do that for the business."

  • First Online UX Internship

    Our UX intern, Ambika Tripathi, gives advice on how to succeed when interning in an all-remote UX team.

  • Common Ground and UX

    Any efficient communication requires that communication partners establish and rely on common ground so that they can take communication shortcuts.

  • Lean UX Documentation for Tracking and Communicating in Agile

    Succinctly documenting the right details in key places helps Agile teams avoid information overload. When UX documentation is skipped or disorganized, teams waste time trying to find or remember information instead of improving the product.