customization Articles & Videos

  • Endowment Effect in UX: Why Ownership Increases Engagement

    The endowment effect explains why users value things more once they feel ownership. In UX, we can design for this effect to increase engagement and user retention.

  • The Danger of Defaults

    Assume that users will not change defaults and plan for this in your designs. Ask yourself 3 questions to create good defaults.

  • Translation and Localization

    The language of your product is important when communicating with a global audience. Translation and localization are two different levels of adaptation.

  • Personalization versus Customization

    Users expect that the content they see will be relevant to their individual needs. Personalization and customization are techniques that can help you ensure that users see what matters to them.