Moderating a usability test? Follow these 10 simple steps to make your sessions go smoothly. Download an example facilitator guide at the bottom of this article.
Both UX workshops and usability tests benefit when facilitators are focused on goals, follow a meeting guide yet are open to improvisation, encourage participants to act, and don’t talk too much.
Know the inherent biases in your recruiting process and avoid them in order to recruit study participants that are representative for your target audience.
Our research shows that tutorials don’t make users faster or more successful at completing tasks; on the contrary, they make them perceive the tasks as more difficult.
Formative evaluations are used in an iterative process to make improvements before production. Summative evaluations are used to evaluate a shipped product in comparison to a benchmark.
Teens are (over)confident in their web abilities, but they perform worse than adults. Lower reading levels, impatience, and undeveloped research skills reduce teens’ task success and require simple, relatable sites.
Children’s cognitive skills are still developing, so their reasoning abilities are weaker than those of adults. To help them successfully use an interface, designs should display clear, specific instructions, leveraging kids’ mental models and prior knowledge.
All usability studies involve asking participants to perform tasks, but the correct way to write those tasks depends on the methodology you’re using. Good quantitative tasks are concrete and focused, while good qualitative tasks are open-ended, flexible, and exploratory.
Developing goals for a usability study, deciding what to test, and crafting user scenarios can be challenging. This method makes the process straightforward.