4 Steps to Field Studies with Users

Summary: Customer visits and other field studies to observe users in their natural habitat are one of the most important user research methods. This video covers the 4 basic steps to prepare and carry out ethnographic-style research, preferably early in the UX design process.

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4 Steps to Field Studies with Users

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Field Studies

Field research is conducted in the user’s context and location. Learn the unexpected by leaving the office and observing people in their natural environment.

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Kim Flaherty is an experience design and journey-management consultant working independently through her consultancy, Resonant XD.

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