AI Literacy

Summary: AI literacy is the ability to understand how AI works, use it effectively, and critically evaluate its output. But it isn’t a simple spectrum or just about how often someone uses AI—understanding, trust, and effective use vary widely.

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Maria Rosala is the Director of Research at Nielsen Norman Group. She leads and oversees research at NN/g, trains teams around the world on UX topics, and works with clients to help them improve the user experience of their products and services.

 

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