Are You Supporting Legacy Users?

Summary: Legacy users need additional support when updates are made. Explain what the changes are, keep patterns familiar, and give users control in order to work around common legacy user frustrations and challenges. Legacy users are skilled, but they’re not experts.

by

Topics:

Are You Supporting Legacy Users?

 to watch NN/g videos

Related Article

Supporting “Power Users” Isn’t Enough: 3 Complex-App User Types

Complex-app users don’t always fit neatly into “novice” or “expert” labels. Designing for Legacy, Legend, and Learner users leads to more inclusive, effective systems.

Video Author

Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.

Learn More

Subscribe to the weekly newsletter to get notified about future articles.

Videos