Better Labels for Website Links: the 4 Ss for Encouraging Clicks

Summary: 4 guidelines for writing the link texts on websites to ensure users click the right options. Links should be Specific, Sincere, Substantial, and Succinct.

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Better Link Labels: 4Ss for Encouraging Clicks

Specific link text sets sincere expectations and fulfills them, and is substantial enough to stand alone while remaining succinct.

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Kate Moran is a former NN/G employee who worked on research, teaching, management, and thought leadership. Her expertise spanned qualitative and quantitative research methods. At NN/G Kate published research findings on topics such as digital content, information-seeking user behaviors, and AI.

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