CASTLE: Measure UX in Workplace Software

Summary: Discover the CASTLE framework for measuring UX in workplace software, an alternative to Google's HEART model.

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CASTLE: Measure UX in Workplace Software

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CASTLE Framework for Productivity/Workplace Applications

The HEART framework is great for B2C products but is lacking for workplace applications where users cannot choose the product. CASTLE offers a complementary assessment framework for UX that focuses on the needs of internal product teams.

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Page Laubheimer is a former NN/G employee who worked on research, teaching, leadership, and design thought leadership. His expertise focused on web applications, AI, and projects in complex domains. His many research findings and recommendations were also informed by his background in library and information science, and his work often involved information architecture, navigation design, taxonomy construction, and ontology management.

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