CX vs. UX

Summary: Customer Experience (CX) and User Experience (UX) are two common terms that mostly mean the same thing but have different connotations. Whatever your preferred term, it's important to consider design at 3 levels of experience.

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CX vs. UX

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User Experience vs. Customer Experience: What’s The Difference?

Customer experience (CX) is a term commonly used to define UX over long periods of time.

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Kim Flaherty is an experience design and journey-management consultant working independently through her consultancy, Resonant XD.

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