Just-in-Time Help: Look Right!

Summary: Jakob Nielsen in London: A real-world example of how contextual help can reduce confusion (and even saves lives). Provide user assistance exactly when needed, and people may actually read it.

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Jakob Nielsen, Ph.D., is a retired principal and co-founder (with Dr. Donald A. Norman) of the Nielsen Norman Group. Jakob established the "discount usability engineering" movement for fast and cheap improvements of user interfaces and invented the heuristic evaluation method.

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