What Is a Mental Model?

Summary: What users *think* they know about your system will determine how they interact with the design. Understand users' mental models to design something that'll work well in practice.

by

  • Aurora Harley

Topics:

What Is a Mental Model?

 to watch NN/g videos

Related Article

Mental Models

What users believe they know about a UI strongly impacts how they use it. Mismatched mental models are common, especially with designs that try something new.

Video Author

Aurora Harley’s research and consulting experience includes organizations in a variety of industries, such as ecommerce, travel, healthcare, and B2B (business-to-business). Aurora combines her background in front-end web development and UX design to inform her work, creating effective designs that balance technical, business, and user needs.

Learn More

Subscribe to the weekly newsletter to get notified about future articles.

Videos