Usability Heuristic 6: Recognition vs. Recall in User Interfaces

Summary: #6 of the top 10 UX design heuristics is to design user interfaces to facilitate #memory recognition which is easier than recall because there are more cues available to facilitate the retrieval of information from memory.

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Usability Heuristic 6: Recognition vs. Recall in User Interfaces

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Memory Recognition and Recall in User Interfaces

Showing users things they can recognize improves usability over needing to recall items from scratch because the extra context helps users retrieve information from memory.

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Raluca Budiu is Senior Director, Data Strategy, at Nielsen Norman Group, where she uses her data-analysis expertise to drive strategic decisions. She also serves as editor for the articles published on NNgroup.com. Raluca has coauthored many NN/g reports, as well as the book Mobile Usability. She holds a Ph.D. from Carnegie Mellon University.

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