Six Levels of UX Maturity

Summary: Organizations may progress through 6 levels of UX Maturity, from "absent" to "user-driven".

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Six Levels of UX Maturity

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The 6 Levels of UX Maturity

Our UX-maturity model has 6 stages that cover processes, design, research, leadership support, and longevity of UX. Use our quiz to get an idea of your organization’s UX maturity.

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Kara Pernice is President and CEO of Nielsen Norman Group. She began pioneering UX in the early 1990's, and now uses her vast experience to lead NN/g in its next exciting phase.

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