STEEPLE: Building Contextual Knowledge

Summary: STEEPLE is an acronym to help teams identify specific categories of external, contextual factors that may impact the success of your product or service. Being conscious of these factors can ensure your team reduces risks in future design strategies or investments.

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STEEPLE: Building Contextual Knowledge

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Therese Fessenden is a Senior Experience Specialist with Nielsen Norman Group and host of the NN/g UX Podcast. Her research focuses on understanding human behavior, attitudes, and expectations in order to better orchestrate system and service design strategies. 

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