The User Experience of Unmanned Restaurants in China

Summary: Our Beijing-based user research team conducted a field study in automated restaurants that serve diners with no staff. Current designs have some advantages, but the UI is too complicated for customized ordering.

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  • Leeloo Tang

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The User Experience of Unmanned Restaurants in China

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Leeloo Tang (唐砺璐) was a Research Assistant with Nielsen Norman Group, based in Beijing, China. She focused on user research of emerging technologies and AI-driven user interfaces as well as designing for broader audiences, including aging users. 

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