User Testing: Why & How (Jakob Nielsen)

Summary: There is no excuse for not performing usability studies. They’re fast and cheap, and very convincing. Test with representative customers using realistic tasks, then be amazed by what you observe.

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User Testing: Why & How (Jakob Nielsen)

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Usability (User) Testing 101

UX researchers use this popular observational methodology to uncover problems and opportunities in designs.

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Jakob Nielsen, Ph.D., is a retired principal and co-founder (with Dr. Donald A. Norman) of the Nielsen Norman Group. Jakob established the "discount usability engineering" movement for fast and cheap improvements of user interfaces and invented the heuristic evaluation method.

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