Usability Testing with Users' Personal Information

Summary: Usability Testing benefits from using participants’ personal information, but asking for this requires preparation and consideration.

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Usability Testing with Users' Personal Information

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Conducting Usability Testing with Real Users' Real Data

Qualitative user studies benefit from using participants’ personal information, but asking for sensitive information requires preparation and consideration.

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Megan Chan is an Experience Specialist with Nielsen Norman Group. She uses her expertise in user research, interaction design, and storytelling to guide product and business decisions. Megan consults clients across various industries and trains UX professionals around the world.

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