Can UX Help in Procurement of Enterprise Solutions?

Summary: Will enterprise solutions ever get good usability? Jakob Nielsen is skeptical in the short term, but cautiously optimistic in the long term.

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Can UX Help in Procurement of Enterprise Solutions?

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Enterprise Usability

Usability goes beyond the level of individual users interacting with screens. It's also a question of how easy or cumbersome it is for the entire organization to use a system.

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Jakob Nielsen, Ph.D., is a retired principal and co-founder (with Dr. Donald A. Norman) of the Nielsen Norman Group. Jakob established the "discount usability engineering" movement for fast and cheap improvements of user interfaces and invented the heuristic evaluation method.

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